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Leading Effective Virtual Meetings

Leading Effective Virtual Meetings

The dynamic of our workforce is continually changing. The current situation of COVID-19 has many organizations making quick, on the spot decisions. For instance, it is no longer safe for employees to work in their usual office spaces. So how are businesses adapting? Thankfully, many companies can offer remote work options – meaning that group operations, such as team meetings, are conducted virtually.

As companies navigate through these unpredictable times, at-home offices and virtual meetings have become the norm. The sudden shift from in-person meetings to virtual meetings require organizations to quickly find a solution – from finding a reliable platform to upholding productivity. Both employees and employers always need to be flexible and adapt. When faced with significant changes, it is crucial to utilize emotional intelligence. Using emotional intelligence enables one to empathize with others and is also the key ingredient in recognizing an individual’s own emotions to make better, informed decisions.    

Leading Effective Virtual Meetings

 

Whether virtual meetings are the favourite or most dreaded event in the workday, the question of “How to lead effective virtual meetings in times of uncertainty?” remains. Let’s be honest – when living in unprecedented times, it’s normal for employees to feel unmotivated and disengaged. To combat this, we put together our top three emotional intelligence tips to help kickstart productivity, engagement, and, ultimately, lead effective virtual meetings! 

1. Schedule Connection

 

The first step is to ensure that your employees are set for success for virtual meetings. Utilizing a meeting agenda is excellent at outlining purpose, updates, topics, and decisions. However, leaders need to ensure the schedule sets aside time for connection and collaboration. It’s easy to deliver a task over email, but purposeful conversation and direction happen face-to-face. Although teams cannot meet in person, leaders can put aside time each day for check-ins, recognition, and sharing positive news!

Set allotted time slots for each item to ensure employees are not losing opportunities to connect with colleagues. A leader can act as the gatekeeper to keep everyone accountable and ensure everyone gets a chance to be heard during the meetings. Even though there may only be one individual leading the discussion, that does not mean that it is a solo mission! 

Connecting is essential and helps employees build trust in the organization. When leaders can bring a level of trust in the organizations, they feel obligated to participate since they genuinely care about their opinions. Therefore, building trust is the most significant step towards effective meetings and a productive work environment.

Furthermore, your workforce likely spans across multiple generations, all with varying skill levels. Leading effective meetings means everyone has to participate. Leaders need to ensure all employees have the resources to participate in virtual discussions. Encourage younger generations to meet with older generations and help them through the challenges of setting up virtual meetings. By understanding the different levels of skill in the organization, leaders can provide the proper support to all generations. Leaders will eliminate stress and supply employees with the new skills and knowledge required for the upcoming virtual meeting! 

2. Flexibility and empathy go a long way

 

Working from home proposes a unique situation as professional lifestyles and personal lifestyles blend. You do not know what is happening behind the scenes of your employees’ lives. Therefore, it is critical to act and lead with empathy and flexibility.

When leading virtual meetings, remember that everyone has a different work situation. For instance, some employees may have a nice, quiet space, ideal for working, while others may need to prepare a meal for their kids first before attending the meeting. As a result, remember to be patient and kind towards all team members. Make it an effort to check in and learn more about their situation and then ask how best to support them. Try incorporating check-ins at the beginning of your virtual meetings to understand the team members’ emotions better even though apart. 

Once leaders understand the different circumstances each of their team members are in, they will adapt meetings to be more effective for everyone. For example, maybe before virtual work meetings were at 9 am, but now half of your workplace has to homeschool their children during that time. Leaders need to be aware of their team’s schedules, so they can make meeting accommodations that benefit the entire team. Not only do leaders need to improve on flexibility, but team members need to as well. It is time to be patient and understanding! If a team member is five minutes late to a meeting, invite them with open arms. Similar to leaders, team members also need to trust that their colleagues are doing their best.   

When leading virtual meetings, be empathetic and flexible. Remember, everyone is not in the same boat, but rather the same storm.

3. Set Rules but Be Open to Change 

As mentioned above, team members may be unfamiliar with virtual meetings; it may even be their first time attending one! To help the team ease into virtual meetings, layout the guidelines in an email and delegate time at the beginning of the meeting as a reminder. Examples of online etiquette for consideration include having cameras on, punctuality, and dress code. Once these norms are established, virtual meetings will become less intimidating as the team members know what to expect. 

In return, leaders should also be open to feedback regarding meeting structure and logistics. Encourage participation whenever possible to keep team members engaged. As team members are participants of the meeting, their opinions should be equally, if not more, valued like their leaders. Cultivate a culture of open communication. After the virtual conversation, discuss (if time allows) or send out a follow-up email requesting their thoughts and feelings on how the meeting went. 

Like acting with empathy, be mindful of how to tailor meetings to best suit employees’ needs. For example, if team members feel that they are experiencing screen fatigue, dedicate a few minutes throughout the session to take a quick stretch break. As a leader, do not be afraid to ask for help from your team members. While operating through times of uncertainty, take this moment to collaborate and learn together; leading effective virtual meetings are a collective effort!  

Benefits of an Effective Virtual Meeting

 

Leading effective virtual meetings allows people a chance to feel connected, appreciated, and fulfilled at their job. Right now, everyone is struggling to feel genuinely connected to their workplace, and productivity is at the lowest it has ever been. When leaders embrace the importance of connecting their employees, their productivity, innovation, and overall positivity will significantly improve. Emotional intelligence gives leaders the tools to communicate with their employees on a deeper level and run meaningful meetings for everyone in the workplace. 

If interested in learning more about leveraging emotional intelligence to lead remote teams in times of uncertainty, check out either of these workshops, Leading Remote Teams with Emotional Intelligence or Leading Effective Meetings. Also, check out our Virtual EQ Retreat, specifically designed to assess and develop a team’s emotional intelligence through a remote learning platform! 

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The Road to Self-Actualization

The Road to Self-Actualization

If you are struggling to understand your life’s purpose, you are not alone. The road to realizing your full potential is not an easy one. But what does it mean to be self-actualized?

Maslow’s Hierarchy of Needs may be a familiar concept to you. This five-stage model is drawn as a pyramid – from the bottom up. Our basic needs (such as psychological and safety) must be satisfied before progressing on to our growth needs (such as our sense of belonging and self-esteem). Only as we satisfy each stage of the model will we be able to move up in the pyramid to satisfy the next level of need. Placed at the very top, which Maslow considered to be the highest form of needs fulfillment, is self-actualization.

So how easy is it to reach the top of the pyramid? Well, Psychologist Abraham Maslow added that only one in every hundred people truly reach self-actualization. This is especially accurate now considering that society rewards individuals who are high in self-esteem, rather than in self-discovery.

Many of us do a great job at satisfying the four previous needs on the road to self-actualization – we are proficient at feeding ourselves, making sure we have a place to safely rest our heads, nurturing relationships, and making ourselves feel good. However, some of us end our efforts there and tolerate not understanding and knowing who we truly are.

Why are we here? What are we meant to do? What is our life purpose?

Before finding the answers to the above question, you need to know yourself from within. The following section will help you identify the steps to finding a deeper understanding of who you are, and ultimately, help guide you in defining your life’s purpose. 

How to achieve Self-Actualization

1. LIVE FULLY

Immerse yourself in your everyday experiences. When we completely submerge ourselves in what we are doing, we experience “peak” experiences (experiences that would occur at the top of the pyramid). Maslow taught us that reaching these peak experiences causes us to feel pure joy, a heightened sense of curiosity and awe, and a feeling of ecstasy.

Ask yourself – What experiences have I had that have sent me over the moon? Why bother participating in activities that only give you satisfactory feelings? Why not partake in things that really give you goosebumps?

Note – Goosebumps are bumps that appear on a person’s skin when they are cold or experiencing a feeling of strong emotion. This emotion could be anything from fear to pleasure to nostalgia and even awe.

Living fully means satisfying your needs to the fullest. It means immersing yourself in everyday experiences that give you satisfaction.

2. RECOGNIZE YOUR UNIQUENESS AND STAY POSITIVE

Recognizing your unique qualities and what they can offer those around you can prove to be quite powerful. So, how can you determine what is unique about you? The answer is by accepting your imperfections and keeping a positive narrative of yourself.

Accept your flaws and imperfections. We are all human, and humans are all but perfect. The sooner you are able to grasp this, the sooner you will allow yourself to be fearless. By being fearless, you are opening yourself up for self-growth. Consequently, self-growth will lead you to new and valuable experiences, which will promote these “peak” experiences that everyone keeps raving about.

Practicing optimism and positive self-talk will remind you of the great things only you can offer to the world. Having the ability to see the bright side to life will not only keep gray clouds at bay, but it will also motivate you to attempt new things, which will lend a hand in deepening your understanding of yourself. Once you have a better grasp of who you truly are, you will be better armed when finally tackling the great question of – What is my life’s purpose?

3. MAKE HONEST CHOICES

How will making honest choices help you in defining your life’s purpose? If we examine our daily choices, are they in line with our core values and beliefs? Perhaps, we don’t quite know yet what our core values and beliefs are. Well, by choosing to make honest decisions regarding our everyday lives, we are working on recognizing what is important to us.

If you make honest choices and are mindful of your selections, you will begin to decipher and sort through what is important to you.

Nike, just like most companies, has a mission statement. The benefit of a mission statement is that whenever a company has to make a decision, big or small, they can refer to their statement to make sure every decision they make is in alignment with their mission. An organization’s mission statement will strongly reflect the company’s core values. Nike’s mission statement is, “To bring inspiration and innovation to every athlete in the world.” Through Nike’s products, branding, marketing, and strategic business decisions, we see their mission statement shines through.

Developing your own personal mission statement will help you make genuine and authentic choices for you to honor your purpose in life. One quick tip is to save your personal mission statement in your notes app on your phone, that way you can refer back to it whenever you have to make a tough decision.

4. LET GO OF YOUR EGO

Those who are self-actualized are able to feel self-acceptance, self-love, and self-value. The mere 1% that have been able to reach self-actualization are aware of their desires for social acceptance and societal pressures, but they hold a true understanding of themselves, instead of a distorted idea of who they should be according to exterior influences.

Your ego can play to your advantage – it can help boost your self-confidence and heighten your sense of self-worth. Having said that, letting your ego take precedence of your true self, also carries a dark side.

Your ego enhances your need to be right, your desire to win and supercharges your need to be superior. If the dark side of your ego takes charge of your everyday life, it will not only inhibit you from seeing different perspectives, it can also prevent you from opening up to new practices.

Letting go of the shadowy desires from your ego will open up your mind to new experiences that will increase your willingness, openness, and curiosity. In turn, these skills will lead you to your self-discovery and following your life’s purpose.

To learn more about emotional intelligence and how it benefits your organization, sign up for our biweekly newsletter here, where you will receive our latest updates, an inventory of resources, and much more!

If you need help on your road to self-actualization, book a call with us here; we’d love to listen and provide support in any way we can.

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How to Mentor in the Workplace

How to Mentor in the Workplace

Learning how to mentor in the workplace is an important skill to learn. A mentorship relationship is indeed a two-way street. The mentor has to be willing to help, advise, and coach the mentee, and the mentee has to be willing to put in the effort in order to get the most out of the relationship. Of course, it is the, for the most part, the mentee’s responsibility to get the ball rolling in the right direction. After all, mentees are the ones who require the mentor’s help to propel and accelerate their professional development.

So what do mentees need to know about being a mentee? The following points will highlight what it means to be in the mentee’s shoes and what etiquette they need to mentor in the workplace.

How to Mentor in the Workplace

LET GO OF YOUR EGO

As a mentee, you are the one asking for guidance and assistance. Proper mentor-mentee relationship etiquette is to let your mentor take the lead. Consider this relationship as being dance partners – one person leads, and the other follows. Remember, your mentor’s experiences count for a lot; they are credible and they hold an incredible amount of information power. Trust in your mentor’s abilities to guide you in the right direction. They have walked miles in your shoes, so let them show you the way.

ACTIVE LISTENING GOES A LONG WAY

How do you let your mentor take the lead? Through active listening. But what is the difference between listening and active listening, and why is active listening important? It’s crucial to go further than just hearing what your mentor is saying. Practicing active listening in your mentor-mentee relationship shows that you are absorbing what your mentor is saying, paying attention to their advice, and comprehending their messages clearly.

If your mentor is a successful professional, chances are they are extremely busy outside their mentorship relationship with you. Active listening not only shows your enthusiasm for the opportunity to work alongside your mentor, but it also shows that you are able to take direction well, even amidst all the busyness.

BE PREPARED

Your time with your mentor is precious and valuable. Not everyone is fortunate enough to find someone with who they are so eager to work alongside and actually be given the opportunity to do so. Showing preparedness by clarifying from the very beginning of the relationship what you are expecting from there, what your goals are, and what you are willing to do in order to achieve those goals shows not only your respect for your mentor, it also shows the respect you have for yourself. Coming prepared with goals and expectations for your mentorship relationship will help in building an effective and efficient connection.

DON’T GET DEFENSIVE

Your mentor has years of first-hand experience, that’s why you want to learn from them, right? As a mentee, it is crucial that you ask for feedback constantly. Although criticism is difficult to take in sometimes, it is an integral part of our personal and professional development. What is important to note about feedback, is how to interpret them as constructive criticism. As a mentee, you should be able to separate your personal insecurities from what your mentor is trying to communicate with you. Often, we are unable to take criticism constructively because we project our personal insecurities to the situation instead of directing the comments strictly to the event.

Mentors will oftentimes have a different point of view from you. Try not to get defensive because they are there to show you alternative ways to criticize situations and tackle situations. Appreciate their honesty with you. If you have concerns with their suggestions, discuss them openly to arrive at a consensus.

RESPECT YOUR MENTOR’S TIME

Working with mentors can test your ability to multitask. Recurrently, your mentor may give you a variety of work to be completed; this is because they want to give you as much work experience in the field as possible, and they also have less time to dedicate to their own work after taking you under their wing. Respect your mentor’s time and complete work promptly. This also extends to your communication efforts. Returning their phone calls and emails promptly allows them to schedule extra help or reorganize their personal schedules in the event that you are unable to complete assigned tasks or if you are otherwise unavailable to do so.

TAKE IT SERIOUSLY

This section goes hand-in-hand with respecting your mentor’s time. If you are in business, your mentor is likely a successful business person. If you are a teacher, your mentor is likely a successful professor. If you are in culinary arts, your mentor is likely an extremely busy executive chef. Whatever your field is, it is important to take your mentorship relationship seriously. Again, it is not often that mentees are able to choose their own mentors and be given the opportunity to work alongside them. So, take it seriously!

Consider looking at your opportunity from the perspective of a person who did not get the same chance as you. Perhaps it is because they could not commit the time. Or, maybe it is because your mentor, out of all the individuals who had approached them, chose you to be their mentee. Be gracious that you are able to learn from your mentor because there are others who may be willing to work harder than you but were not given the break to.

SHOW GRATITUDE

Mentors have a great impact on their mentees’ lives. They are the ones who develop their critical thinking skills so that their mentees are able to take on challenges in their professional careers in ways that direct them to success. When you write our graduation notes to be printed in your high school yearbook, many of us thank our teachers, family, and friends for helping us get through the five years of secondary school. Why not do the same for your mentors? Mentors do a lot for you – they may invite you to sit in meetings or go to conferences and networking events that will connect you even more so with individuals in your field. Those are opportunities that not very many people get. It is important that you show your gratitude to your mentor because without them, you would probably have to take the long route to your destination.

Respect Your Mentor’s Confidence

Your mentor’s experiences are priceless. They have likely worked with numerous organizations, with each one giving them more knowledge. With every endeavor your mentor has gone through, they gain more confidence. Respect their sureness and be open to their suggestions. If you do find yourself questioning the legitimacy of their actions, talk to them directly. Everyone comes with their personal beliefs and values, and mentors are there to open your eyes to different solutions, not to challenge your principles.

Let Your Mentor Invite You In

First and foremost, your mentor is there to be your professional role model. They are there to show you the ins and outs of your career so that you may accelerate yourself to your professional growth and development. However, because some mentorship relationships require both parties to work closely together for long periods of time, it is inevitable that professional relationships become more personal. If this is the case, let your mentor invite you into their lives. Remember, as a mentee you are there to learn from their professional experiences first.

Keep The Doors Open

When you stay in relationships that no longer have a purpose, it is doing the other party and yourself a disservice. Eventually, your mentorship relationship will run its course, and you, as a mentee, will need to leave the relationship.

It is important not to burn bridges when you leave any mentorship relationship. Keeping the doors open between yourself and your mentor allows an opportunity to work collaboratively again in the future.

Learn more about creating positive two-way communication within a mentor and mentee relationship with our online courses! 

To learn more about the power of emotional intelligence and the benefits of coaching and mentoring in the workplace, sign up for our biweekly newsletter here, where you will receive our latest updates, an inventory of resources, and much more!

If you need help leading your organization to success, book a call with us here; we’d love to listen and provide support in any way we can.

Don’t forget to follow us on Twitter, Facebook, Linkedin, and Instagram to keep up with our latest blogs!

How To Identify Your Strengths

How To Identify Your Strengths

Everyone has a natural aptitude for something.  

What are your strengths?

  • Working with numbers
  • Detail-oriented
  • Drawing pictures
  • Teaching children
  • Growing plants
  • Problem-solving
  • Caring for those less fortunate than you
  • Music
  • Athletics
  • Empathy
  • Writing
  • Working with your hands.

Identifying your greatest strengths and building your life based on them is essential for your overall happiness and success. Without knowing how to discover your strengths and maximize them, you may waste a lot of time doing the wrong things.

Can you imagine spending years of hard work only to realize at the end that you have poured your time and energy (not to mention money) into the wrong things?

Many people are not even aware of their strengths.  So, the question is: How do you discover your natural talents?

Here are three easy steps to help you determine your natural aptitude

Step 1: Tasks that are easy
  • Write down a list of those things that you do that seem easy for you.
  • These are the things that you can do that seem almost effortless.
  • Often, the tasks that are easy for us are those where we have a special aptitude.
Step 2: “Where did the time go?” tasks
  • Make a list of those things you do where time just seems to fly by.
  • When you are doing these activities, you may look up and realize that several hours have passed without you even realizing it.
  • This is a good clue to activities where you have natural talent.
Step 3: Tasks that make you happy
  • Finally, write all the activities that make you happy.
  • These are things that make you smile.
  • These are the tasks you would do just for yourself, with no promise of gain, just because they’re fun, interesting and fulfilling.

After writing out all three lists, find the common activities.

These are likely to be the areas of your natural aptitude and talent.  These are the areas of greatest potential for you.

Imagine if you could spend most of your time developing and playing at something that makes you happy, where time flies and where it’s easy for you.  Wow!

So, now that you know what your natural talent is, try to find or carve out a role that draws on these strengths every day. Organizing your life around your strengths will make your life more productive and fulfilled.

Not sure where your strengths and weaknesses lie in terms of your emotional intelligence? Try our free 15-question quiz to measure your level of emotional intelligence.

To learn more about emotional intelligence and how it benefits your organization, sign up for our biweekly newsletter here, where you will receive our latest updates, an inventory of resources, and much more!

If you need help leading your organization to success, book a call with us here; we’d love to listen and provide support in any way we can.

Don’t forget to follow us on Twitter, Facebook, Linkedin, and Instagram to keep up with our latest blogs!

Visualizing Your Path to Success

Visualizing Your Path to Success

Setting goals is the first step towards success. They provide us with a purpose and point us in the right direction. Realizing and achieving our goals takes a lot of work and determination. Unfortunately, many of us get stuck at the goal stage, and can’t seem to convert our goals into reality. Why is that?

For many, setting goals stops there. It’s a one-dimensional thought. We write our goals on a piece of paper and hope for the best. However, our good intentions are short-lived; because we can’t visualize what achieving that goal actually looks like, deep down inside, we don’t believe we can achieve it.

Law of Attraction

The Law of Attraction is attracting to our life what we give attention, energy, and focus to, whether positive or negative. In its essence, it simply means that we attract to our lives what we look for.

Therefore, if we are continuously worrying about being, or expecting to be, let down, we will be. Similarly, if we carry a positive attitude and visualize a positive outcome, then we begin to ‘see’ the possibility of achieving it. When this happens, our subconscious energy motivates us to do our best, in whatever we are doing, in order to achieve those positive results and reach our goals.

“It is important to understand that visualization is a natural skill of yours.” Innately, our mind naturally thinks in pictures and images. The key to living the law of attraction is visualizing a mental image of future events.

Our thoughts direct our energy where they need to be. When we focus our thoughts on our current situation, we tend to recreate, replay, and relive that current reality. By visualizing a different set of circumstances in our minds from our current reality, we redirect our energy to a different path or course, and consequently, recreate a new reality.

The power of visualization is a philosophy. In fact, many successful people and famous athletes have used the power of visualization to achieve success. An example of a celebrity who is a supporter of positive affirmations and visualization is Oprah Winfrey. Oprah recognized from a very young age that she wanted more for herself. She reminded herself every day that her life would be better. “Create the highest, grandest vision possible for your life, because you become what you believe.” And that is what she has done.

Benefits to Visualization

There are many benefits that come with visualizing the life of your dreams. For one, visualizing helps us overcome limiting beliefs. At some point in our lives, many of us have doubted our skills and ability to succeed – perhaps this meant shying away from opportunities because we worried about things not going well. When we spend time worrying about what we are afraid of, who we shouldn’t trust, and/or what we are insecure about, we are ruminating and reinforcing our worries to our subconscious mind. Undeniably, we are recreating a clear, negative mental image of what we are most afraid of; hence we become frozen in fear. Instead, visualize an ideal outcome to help shape your perception of your current reality. When you exercise positive visualization, you can change your subconscious mind from thinking, ‘I can’t’ to ‘I already am.’

Secondly, when we change our mind’s focus from a negative thought to a positive one, we visualize an encouraging and motivating mindset. Once we know what we want and envision our future, it is easier to find the inspiration and enthusiasm to strive for more. The power of visualization is an extra kick-in-the-butt. It is easier to get up in the morning and truly work hard when we know what we are getting up against and can see the end results or the fruits of our labor. Therefore, visualize to actualize.

Lastly, visualization helps to improve our self-esteem. Similar to overcoming self-limiting beliefs, when we imagine becoming the best version of ourselves and achieving success, we boost our self-esteem in the same fashion – it makes us think about what we are capable of doing, which raises our confidence and self-respect.

So, how do positive thinkers really apply the law of attraction to achieve their success?

Here are two common visualization practices that you can attempt in order to overcome limiting beliefs, change your focus from negative to positive in order to motivate yourself, and increase your self-esteem.

VISION BOARDS

Vision boards are probably the most commonly practiced visualization technique. Vision boards are a way of honing in the mental laws of success and visualization, including the Law of Attraction. By its very nature, vision boards remind us of our hopes, dreams, and desires. This physical and tangible object portrays our wants and needs, which are important to have when we are visualizing our success. It is a constant reminder to focus on our goals and helps us create a clear mental image of the future life of our dreams.

Law of Attraction Vision Boards are easy to make – flip through your favorite magazines and collect images and phrases that speak to you. After you think you have collected a sufficient amount of pictures and words, glue them onto a board and place them where you are likely to see them every day. Don’t fret about gluing every single desire on your board before posting it. Consider it as a work-in-progress, because of course; your desires may change over time. You will, however, over time see which images and phrases stick around, as others change. Vision boards give you something positive to work towards.

AFFIRMATIVE TOKENS

If you are a symbolic person, consider giving yourself affirmative tokens, which remind you of what you are working for. Take Jim Carrey – in 1985, he issued himself a $10 million check for “acting services rendered,” which he post-dated 10 years. He kept this check in his wallet to serve as a reminder for himself for what it is he wanted to achieve.

Granted, you don’t have to go as far as writing yourself a 10 million-dollar check. However, affirmative tokens can be anything that is meaningful to you. For instance, if one of your dreams is writing a New York Times Best Seller, it may be a good idea to print out a potential cover for your next, new book and keep that image in your wallet. If your book has not yet been published or printed, or if you have not even started writing it, having a physical token you can keep with you as a reminder for what you truly want to achieve, is a powerful tool.

So, there you have it – two common visualization practices.

Lastly, let’s talk about intention. “Nothing happens on this planet without it,” claims Jim Carrey. “Not one single thing has been accomplished without intention.”

To take positive visualization even further, we have to consider its physical form – our actions. If we live our lives with the intention to succeed and take the necessary actions to reach our goals, we are taking steps closer to achieving them.

Therefore, on a daily basis, look at your vision board. Touch, feel, and absorb your affirmative tokens and envision the feelings you will have once you achieve your dreams. Remember that you create your own path to success. Then, buckle down, work really hard, and make that goal a reality. 

To learn more about emotional intelligence and how it benefits your organization, sign up for our biweekly newsletter here, where you will receive our latest updates, an inventory of resources, and much more!

If you need help paving the path to success for your organization or for yourself, book a call with us here; we’d love to listen and provide support in any way we can.

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