Emotional Intelligence in the Workplace

Course Description

Technical expertise alone is not enough to excel in today’s workplace. Success depends on your ability to build strong relationships, communicate effectively, and inspire collaboration. Emotional intelligence (EI) is the foundation for fostering connection, teamwork, and meaningful impact.

This workshop empowers participants to develop and enhance their emotional intelligence to thrive in diverse workplace environments. By exploring the 15 EI competencies—including self-awareness, empathy, and decision-making—leaders and employees alike will gain practical strategies to navigate challenges, strengthen interpersonal relationships, and drive positive outcomes. Whether you’re managing a team or working collaboratively, this session equips you with tools to build trust, improve communication, and create a culture of engagement.

WORKSHOP AGENDA

INTRODUCTION TO EMOTIONAL INTELLIGENCE

• What is Emotional Intelligence?
• Benefits of Emotional Intelligence
• Why is EI So Important in the Workplace?

EQ-I 2.0 MODEL & APPLICATION

• Self Perception: self-regard, self-actualization & emotional self-awareness
• Self-Expression: emotional expression, assertiveness & independence
• Interpersonal: interpersonal relationships, empathy & social responsibility
• Decision Making: problem-solving, reality testing & impulse control
• Stress Management: flexibility, stress tolerance & optimism

STRATEGIES TO ENHANCE YOUR EMOTIONAL INTELLIGENCE

• Strategies for Action
• Applying Strategies to Achieve Business Results

CLOSE & REFLECTION

LEARNING OBJECTIVES