Mastering Difficult Conversations
Navigate sensitive discussions with professionalism and empathy. Learn practical strategies to handle conflict, manage emotions, and foster positive outcomes.
Workshop Description
Participants will learn to prepare effectively, handle reactions, and foster positive outcomes in challenging discussions. By mastering these techniques, leaders will build trust and strengthen relationships, even in the toughest situations.
SAMPLE AGENDA
INTRODUCTION
- What is conflict?
- 5 Guiding Principles for Resolving Conflict
- Choosing to Think Differently
- Price vs. Payoff
PREPARING FOR DIFFICULT CONVERSATIONS
- Difficult Conversation Model
- Dealing with Reactions
ACTION PLANNING
- Strategies for Action
- Action Planning
CLOSE & REFLECTION
LEARNING OBJECTIVES



COMPLEMENTARY WORKSHOPS
Giving, Receiving, & Soliciting Feedback
Effective Communication & Empathetic Listening
Building & Fostering Trust

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CAN WORKSHOPS BE CUSTOMIZED?
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