Mastering Difficult Conversations

Navigate sensitive discussions with professionalism and empathy. Learn practical strategies to handle conflict, manage emotions, and foster positive outcomes.

Workshop Description

Difficult conversations are inevitable, but they don’t have to be stressful. This workshop provides a structured approach to navigate sensitive topics with clarity, empathy, and professionalism.

Participants will learn to prepare effectively, handle reactions, and foster positive outcomes in challenging discussions. By mastering these techniques, leaders will build trust and strengthen relationships, even in the toughest situations.

SAMPLE AGENDA

INTRODUCTION

  • What is conflict?
  • 5 Guiding Principles for Resolving Conflict
  • Choosing to Think Differently
  • Price vs. Payoff

PREPARING FOR DIFFICULT CONVERSATIONS

  • Difficult Conversation Model
  • Dealing with Reactions

ACTION PLANNING

  • Strategies for Action
  • Action Planning

CLOSE & REFLECTION

LEARNING OBJECTIVES

Develop strategies to navigate sensitive conversations with confidence.
Learn to manage reactions and create positive outcomes.
Build trust and strengthen relationships through constructive dialogue.

COMPLEMENTARY WORKSHOPS

Giving, Receiving, & Soliciting Feedback

Effective Communication & Empathetic Listening

Building & Fostering Trust

How Do I Choose the Right Workshop | EI Experience

How Do I Choose the Right Workshop?

Struggling to choose the right workshop? We've categorized our programs to help you find the perfect fit. Whether you need to enhance emotional intelligence, improve leadership skills, manage change, boost productivity, or strengthen workplace relationships, we have a workshop designed for you. Explore our tailored recommendations to meet your specific challenges and goals.

CAN WORKSHOPS BE CUSTOMIZED?

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CAN WORKSHOPS BE CUSTOMIZED?

Want a custom solution? Not sure which workshop fits your needs? Tell us about your team or challenge, and we’ll create a tailored recommendation just for you!