Mastering Difficult Conversations
Navigate sensitive discussions with professionalism and empathy. Learn practical strategies to handle conflict, manage emotions, and foster positive outcomes.
Workshop Description
Participants will learn to prepare effectively, handle reactions, and foster positive outcomes in challenging discussions. By mastering these techniques, leaders will build trust and strengthen relationships, even in the toughest situations.
SAMPLE AGENDA
INTRODUCTION
- What is conflict?
- 5 Guiding Principles for Resolving Conflict
- Choosing to Think Differently
- Price vs. Payoff
PREPARING FOR DIFFICULT CONVERSATIONS
- Difficult Conversation Model
- Dealing with Reactions
ACTION PLANNING
- Strategies for Action
- Action Planning
CLOSE & REFLECTION
LEARNING OBJECTIVES
COMPLEMENTARY WORKSHOPS
Giving, Receiving, & Soliciting Feedback
Effective Communication & Empathetic Listening
Building & Fostering Trust
How Do I Choose the Right Workshop?
Struggling to choose the right workshop? We've categorized our programs to help you find the perfect fit. Whether you need to enhance emotional intelligence, improve leadership skills, manage change, boost productivity, or strengthen workplace relationships, we have a workshop designed for you. Explore our tailored recommendations to meet your specific challenges and goals.
CAN WORKSHOPS BE CUSTOMIZED?
CAN WORKSHOPS BE CUSTOMIZED?
Want a custom solution? Not sure which workshop fits your needs? Tell us about your team or challenge, and we’ll create a tailored recommendation just for you!
