Effective Communication and Empathetic Listening
Boost connection, trust, and understanding in your workplace. Discover tools to improve communication styles, listen empathetically, and create meaningful dialogue.
Course Description
Communication goes beyond words—it’s about connection, empathy, and understanding. In this workshop, participants will develop core skills to foster authentic dialogue, build trust, and navigate challenging conversations with ease.
Attendees will learn techniques to identify communication styles, adapt to different personalities, and practice empathetic listening. By enhancing these skills, leaders will create deeper connections, reduce conflict, and foster a collaborative environment.
WORKSHOP AGENDA
INTRODUCTION
- Thinking Differently About Communication
- What gets in the way of effective communication?
COMMUNICATION STYLES
- Communication styles model
- Four types of communication styles
- Connecting with each style
- Flexing your style
LISTENING
- Three Levels of Listening
- What gets in the way of empathetic listening?
ACTION PLANNING
- Strategies for Action
- Action Planning
CLOSE & REFLECTION
LEARNING OBJECTIVES
Identify personal communication styles and adapt to others to improve engagement.
Practice empathetic listening to build trust and mutual respect.
Strengthen communication techniques for managing complex conversations.
COMPLEMENTARY WORKSHOPS
Giving, Receiving, & Soliciting Feedback
Improve feedback exchanges for personal and team growth.
Mastering Difficult Conversations
Handle challenging discussions with confidence and empathy.
Stress & Time Management Strategies
Navigate high-pressure situations with improved communication and balance.
