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Never has it been more important to engage with your staff in ways that work for them. In these times of uncertainty and change, Emotional Intelligence – the ability to connect with people on an emotional level – is crucial to maintaining strong and resilient teams. 

With all of the economic hardships facing the world, collaboration challenges working in remote teams, not to mention increased worker worries and anxieties, organizations are forced to lead differently through these unprecedented times.  Strong leaders realize the impact emotions have on making decisions, communicating effectively with others, and coping with stress and unfamiliar situations.

Even before COVID-19, the World Economic Forum had ranked Emotional Intelligence as one of the top ten skills required to succeed.  The Future of Jobs Report showed that Emotional intelligence, leadership and social influence, and service orientation are also set to see a particular increase in demand by 2022 relative to today’s current prominence.  

Now, months into the new normal, EI has become the top skill required to succeed post-pandemic. The companies who survive will be those who understand the importance of emotional intelligence and recruit and develop teams who excel at using this crucial skill in their work.

In fact, when tested alongside 33 other workplace skills, emotional intelligence was the strongest predictor of performance, explaining 58% of success in all types of jobs. Therefore, investing in emotional intelligence training in the workplace will improve employee morale, emotional well-being, as well as productivity.

Check out our newest video to learn how to use Emotional Intelligence to lead your team through change effectively!


Video Transcription


Today’s leaders need a completely new skillset.

You are managing the most complex workforce in history. It’s made up of people from multiple generations, across different ethnicities, religions, genders, sexual orientations and cultural backgrounds.

The work environment has also drastically shifted, thanks to a combination of technology and the aftermath of COVID 19. We no longer have to be in the same country as our colleagues, never mind the same office! And today’s employees are less willing to spend their lives commuting to crowded offices and are demanding options for remote work and virtual teams.

This all makes your job of managing even more difficult.   Is your organization struggling with all of these changes?

The truth is that the way you were previously taught to manage employees doesn’t work in this modern world.

Tuning into emotions is the key to effectively managing today’s multigenerational, diverse and virtual workforce. Emotional Intelligence is the leadership superpower today’s managers need to boost productivity and employee engagement. 

Let’s face it; people are complicated. And our ever-changing workplaces make leading even more challenging. But one thing hasn’t changed. 

Every person, no matter their role, age, or background, wants three very important things in their workplace.




When people feel connected to their team, appreciated for their efforts, and fulfilled in their job, it improves how they feel and perform at work. 

Research has shown that Emotional Intelligence is the critical skill exceptional managers use to get the best results from their teams. Try this simple exercise: 

  • Ask one person on your team, “How do you want to be recognized for a job well done? “ 
  • Then, listen attentively to their responses 
  • At least twice over the next week, act on the feedback and show appreciation to them in the way they suggested. 
  • Notice what happens.

At EI Experience, we help you build a productive, profitable organization with happy, engaged employees that make a difference in the world. We teach you how to lead with emotional intelligence so that you naturally improve your communications, strengthen your relationships, make better decisions and cope with stress more effectively, building your employees’ confidence along the way. 

Effortlessly watch personality conflicts melt away and position your employees to work together to take on the challenges and opportunities that lie ahead. 

Emotional intelligence is quite simply, the magic ingredient for connecting authentically, communicating effectively and thriving collectively. Book a call or email us to find out how.

For more blogs on leading through change, check out our blogs How to Embrace Change with Emotional Intelligence, and Leading Effective Virtual Meetings.

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