FREQUENTLY ASKED QUESTIONS

FAQ’S

NOTE: IF WE DIDN’T ANSWER YOUR QUESTIONS, PLEASE CONTACT US.

Q: I didn't get an email after purchase! What should I do?

A: Oh no! That isn’t supposed to happen. First things first, please check your junk mail. Chances are, our emails have been sent there. If the emails are not in your junk mail, then please wait 15 minutes after purchase, if you still don’t receive an email, contact us at [email protected]

Q: What does the online training include?

A: Our online training programs include video lessons and a Get Unstuck Toolkit. We have a detailed list below of what is in each program…

Mini Class, Get Unstuck and Empowered with Emotional Intelligence – Read Me Document (downloadable file), 6 video lessons, 6 Learning Guides (downloadable files), 1 Life Learning Guide (downloadable file), Final Exam.

Minor Program 1, Introduction to Emotional Intelligence –  Read Me Document (downloadable file), 10 video lessons, 1 Learning Guide (downloadable file), 1 Life Learning Guide (downloadable file), Get Unstuck Journal, Final Exam.

Minor Program 2, Self Perception – Read Me Document (downloadable file), 6 video lessons, 1 Learning Guide (downloadable file), 1 Life Learning Guide (downloadable file), Get Unstuck Journal, Final Exam.

Minor Program 3, Self Expression – Read Me Document (downloadable file), 6 video lessons, 1 Learning Guide (downloadable file), 1 Life Learning Guide (downloadable file), Get Unstuck Journal, Final Exam.

Minor Program 4, Interpersonal  – Read Me Document (downloadable file), 6 video lessons, 1 Learning Guide (downloadable file), 1 Life Learning Guide (downloadable file), Get Unstuck Journal, Final Exam.

Minor Program 5, Decision Making – Read Me Document (downloadable file), 6 video lessons, 1 Learning Guide (downloadable file), 1 Life Learning Guide (downloadable file), Get Unstuck Journal, Final Exam.

Minor Program 6, Stress Management – Read Me Document (downloadable file), 6 video lessons, 1 Learning Guide (downloadable file), 1 Life Learning Guide (downloadable file), Get Unstuck Journal, Final Exam.

Mastery Program, Leading with Emotional Intelligence – Read Me Document (downloadable file), 34 video lessons, 1 Learning Guide (downloadable file), 6 Life Learning Guides (downloadable files), Get Unstuck Journal, Final Exam.

Q: How do I login to my account so that I can access my online courses?

A: We host our online courses through our sister company, Carolyn Stern & Associates Inc. You can sign in at courses.carolynstern.com OR you can get them from our site. Click on the “More” drop-down menu, select “Program Login” and we will automatically redirect you!

Q: I just purchased a Coaching Session and/or an EQ Assessment, what now?

A: Welcome! You will be getting a welcome email in your inbox soon. In that email, there will be a link to our online scheduler where you can schedule your 10 minute onboarding call (at your convenience). In that call we will explain the process to you, and we will schedule your future session.

Q: What does the EQ Assessment measure? Who has access to my EQ results?

A: The EQ-i 2.0® is a self-report assessment tool that is based on the 15 competencies of the Emotional Quotient Inventory (hence, EQ-i). Not only does the EQ-i 2.0® score your total EQ, but it also scores you on each of the 15 competencies, highlighting your strengths and potential for improvement. This assessment consists of 133 questions, and usually takes between 20-30 minutes to complete. Upon completion of the assessment, you will receive a one-hour long debrief on your results. The purpose of this assessment is to collect information on leadership effectiveness. It is imperative that you understand that your EQ report is completely confidential, and will only be seen by you and your EQ coach, and is to be used only for your own personal growth and development. Therefore, when taking the EQ assessment, please be as honest and accurate as possible in order to gain the most insight of yourself.

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